Refund policy

1. Cancelling an order
You can cancel free of charge at any time before your order ships. Email Info@gaiailuka.com or call 063-252-2244 with your order number. Orders that have already shipped follow the return process below.

2. When you can return

• Change of mind: within 7 days of receiving the product.
• If the product differs from its description or advertising, or arrives damaged, defective or wrong: within 3 months of receiving it, or within 30 days of the day you noticed or could have noticed the problem.

3. When a return is not possible

• The product was lost or damaged while in your care (opening the outer box to check the contents does not count).
• The bottle has been opened or partly used, so that its value is significantly reduced.
• So much time has passed that the product can no longer be resold.

4. Return shipping

• Change of mind: you pay the ₩5,000 return shipping, and the original shipping fee is not refunded.
• Damaged, defective or wrong items: Gaia Iluka pays all shipping.

5. How to return
Email or call us with your order number and the reason. For damaged or defective items, photos of the product and packaging help us resolve it quickly. We arrange the collection with CJ Logistics (CJ대한통운) and tell you the return address and method.

6. Refunds
We refund to your original payment method within 3 business days of receiving the returned product. For card payments we ask the card company to cancel the charge; when it shows depends on your card company. If a refund is late, we pay delay interest of 15% a year for the delay.

7. Gift cards
Cancelling and refunding gift cards follows article 9 of our terms of service.

8. Compensation and disputes
Exchanges, refunds and compensation follow the Consumer Dispute Settlement Criteria of the Korea Fair Trade Commission. Please contact us first; if we cannot resolve it, you may apply for mediation to the Korea Consumer Agency or the Electronic Document and Transaction Dispute Mediation Committee.